30 September 2018 (VOL 14 WEEK 41)
Classes for Deaf Adults Return.
We are delighted to let you know that our classes for deaf adults have returned after a break of a few months. The classes will be sponsored by the Irish Deaf Society (IDS)
as part of their Deaf Adult Courses and ISL for All
. The classes will run on Tue and Thurs mornings from 11am-1pm.
The classes will be tutored by our own Veronica White. Our service and students wer surprised and delighted when we heard the IDS selected Veronica to be the tutor for the classes. We look forward to working with her and the IDS over the coming academic year.
For more information on classes for deaf adults or to register as a student, check out the IDS's website at www.irishdeafsociety.ie/classes-for-deaf-adults/
The IDS's Facebook page is also a great way to know of other news and events organised by the IDS. For updates and more, go to www.facebook.com/IrishDeafSociety/
Text service for Irish Water.
Irish Water have announced a new text service for deaf and hard of hearing customers.
For customers registered with the text service, a text will be sent in advance to notify you if;
- There is an interruption to water supply (planned or unplanned).
- When water is not suitable for drinking (unfit for human consumption).
- If there will be another water supply put in place?
To register your mobile, you can email: email@example.com
or go online to www.water.ie/support/vulnerable-customers/form
Your details will then be held on the Vulnerable Customer Register. In addition to deaf and hard of hearing customers, the service is available to customers who are aged 66, blind or vision impaired, have mobility difficulties, an intellectual disability or a mental health difficulty.
Customers can also nominate a contact person and mobile number if they cannot access text messages themselves.
23 September 2018 (VOL 14 WEEK 40)
16 September 2018 (VOL 14 WEEK 39)
9 September 2018 (VOL 14 WEEK 38)
KDRC has re-opened
KDRC has re-opened today after our annual leave/ summer holidays. Our opening hours will be as follows: Monday, Tuesday, Wednesday, Thursday (10am-1pm & 2-5pm).
Friday (10am-1pm). To make an appointment, please see our contact details below:
Reminder of our 'Making An Appointment' Policy.
As we approach autumn and winter time, this naturally becomes a busier time for all of us in our office and indeed for our management and Board members too. We wanted to remind everyone of our 'Making an Appointment'
policy. This helps us to allocate staff and time according to the needs of our customers and helps us to respond to their enquiries in a timely and appropriate manner. If you have any of the following queries, it would help us greatly if we could allocate an appointment for you.
- Form filling (especially detailed and multiple forms)
- Translation of information and forms (into sign language or simplified English)
- Phonecalls (to/from external parties)
- Documents that need to be typed up
- Referrals and/or enquiries on sign language interpreting access
- Detailed queries on rights and entitlements
- Confidential / complex/legal / sensitive enquiries
- Meetings with manager/ specific staff member(s).
As soon as an appointment is available, we will be in contact with you to confirm a date and a time. Please note:
To ensure we can assign you the appropriate staff member and sufficient time, we will require advance notice for all appointment requests. In addition, we will reserve the right to select the appropriate staff member to deal with your query. KDRC will also reserve the right to apply policies as deemed appropriate to the enquiry.
FoodCloud donations and Tesco Ireland.
Our service recently registered with FoodCloud and Tesco Ireland's surplus food donation programme. Every Wednesday evening, we will get a notification from FoodCloud/Tesco if they have any surplus fresh food from a local store. A staff member here will collect the food and bring it to our office. The following morning, this food will be available to any of our customers. Generally the food is from the bakery, fruit and veg sections. We will generally only keep the food for 1-2 days if the 'sell by' or 'use by date' is approaching.
To learn more about FoodCloud, go to https://food.cloud/how-foodcloud-works/
2 September 2018 (VOL 14 WEEK 37)
Re-opening date - annual leave holidays.
We will re-open again on Monday 2nd of September at 10am
We would like to wish our hard working staff and Board members a very enjoyable holiday. Our sincere thanks to them for their support throughout the year and we look forward to working with you all again in September.
For customers that require interpreting access for legal or medical emergencies during our annual leave, please contact: http://signlanguageinterpreting.ie